1st Class Shuttle
(928)373-2527

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Company policy!



If you miss your scheduled trip with us for any reason, you will be placed on stand-by for our next available shuttle. In case of insufficient capacity, passengers will be placed on succeeding schedule.


Tickets sold are not refundable after purchase. Refunds or exchanges are in form of credit voucher only. NO CASH REFUNDS.


Please notify our office of any changes to a reservation. Drivers are not responsible for scheduling. A $7 fee will apply for every change made to an existing reservation.


Please check your baggage before leaving the shuttle.

1st Class Shuttle is NOT responsible for lost, stolen or misplaced personal property or baggage.


Luggage limit is 1 suitcase and 2 carry-on bags per passenger. A $10 per bag fee will apply for each extra piece of luggage.​


1st Class Shuttle will not be responsible for delays caused by bad road conditions, storms, accidents, breakdowns and other conditions beyond our control; and we are not responsible for missed connections. Vehicles left on Crescent Center or Chevron property, may be towed at owners’ expense. We reserve the right to refuse service to anyone.




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Zero Tolerance Policy



1st Class Shuttle has adopted a Zero
Tolerance Policy pertaining to all drivers while
on duty. The following standards are set forth below.



DRUGS AND ALCOHOL


Drivers are tested annually for the presence of any drugs or alcohol in their system during their physical. They are also subject to random testing during the year. Should there be a detection of any alcohol or any illegal drug in their system during these tests, this is automatic grounds for termination. Any prescription drugs or any over the counter drugs taken for any sickness must be cleared by a doctor before driving. ANY failed drug/alcohol test will be immediate grounds for termination.


DRIVING


Drivers are expected to obey all posted speed limit signs. Drivers are expected to adhere to any changes in normal posted speed limit signs due to construction or any incidents which require a reduction in normal posted speed. The use of any hand held devices such as cell phones, I pads, tablets are strictly prohibited while driving At all times, attention should be focused on your driving and the surrounding traffic.


Citations issued for any of the above infractions or for ANY moving violation while on duty will be dealt with as follows: Any driver cited for ANY moving violation shall be required to attend a Defensive Driving course that is certified by the state at their expense. They shall also face a 1 week suspension from duty without pay. Should a Driver receive a second violation within a 2 year period, this will be immediate grounds for termination.


To file a complaint about a driver give us a call.

(928)373-2527

Office hours 9am to 1pm Monday-Friday.


1st Class Shuttle Express is Licensed, Insured and

Complies with Federal Airport Regulations.




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